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Free shipping on orders over $150
Free shipping on orders over $150

Shipping policy

At Kidstuff, we are committed to delivering your orders promptly and efficiently. We use Australia Post for all our deliveries to ensure reliable and timely service.

Standard Shipping

  • Delivery Time: 3-7 business days depending on your location
  • Orders over $150: Free shipping.

Orders under $150: Standard delivery fee based on the destination:

  • Australian Capital Territory: $9.90
  • New South Wales: $9.90
  • Northern Territory: $19.90
  • Queensland: $9.90
  • South Australia: $12.90
  • Tasmania: $12.90
  • Victoria: $9.90
  • Western Australia: $14.90

Shipping Times

We endeavour to dispatch your order within 2-3 business days of you placing it. However, during peak or promotional periods (e.g., sale, Christmas), please allow up to 10 days for your order to leave our warehouse.

Please see the table below for approximate shipping times in business days, once dispatched.

Incorrect Address / Orders

We are able to change the details of an order once it has been placed. Please contact Customer Care by calling 1300 57 88 33 if you have made an error. We will try to halt your order; however, due to fast processing times, this is not guaranteed.

We do not accept any liability for incorrect addresses. However, we will always try to amend where we can. If your order is returned to our warehouse due to an incorrect address or an error made during purchase, you will be charged shipping rates again before your order is reshipped. To avoid disappointment, please double-check your delivery address carefully.

Dropship Delivery

Our Ambosstoys, Aquaplay, Backyard Discovery, Lifespan Kids, Smoby & BIG ranges of toys are delivered directly to you from the supplier. These items are only available to customers within the metro areas of all capital cities. They do not deliver to Post Boxes.