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Shipping & Delivery

DELIVERY DELAY UPDATE:

During sale periods, this can increase to up to 10 days due to large increases in orders. Typical online delivery orders can take up to 3-5 days to be dispatched. We'll do our best to process your order in the fastest and safest way possible, and thank you for your patience.

What’s Next?

You’ll be notified via email each time your status changes, and we’ve popped a summary of these below:

Awaiting Fulfilment means your order has been sent to our warehouse team.

Shipped means Australia Post have collected your order from our Warehouse and it’s on its way to you! Once the order has been picked up by Australia Post, it is in their hands.

Please bear with us as we work our way through, and thank you for your patience during this time. We hope to have your order to you ASAP for you to enjoy!

If you have a specific enquiry we would be happy to help, and the fastest response will be to message us here.

DELIVERY

We offer FREE standard delivery to all Australian orders over $150.

All orders under $150 receive standard delivery Australia wide:

Destination Shipping
Australian Capital Territory $9.90
New South Wales $9.90
Northern Territory $19.90
Queensland $9.90
South Australia $12.90
Tasmania $12.90
Victoria $9.90
Western Australia $14.90


 

 

 

 

 

 

Unfortunately we do not ship internationally, however we specialise in delivering gifts within Australia to the friends and family of our international customers.

SHIPPING TIMES

We endeavour to dispatch your order within 2-3 business day of you placing it, however during peak or promotional periods (eg sale, Christmas) please allow up to 10-days for your order to leave our warehouse. 

Please see the below table for approximate shipping times in business days, once dispatched.

Destination Standard
Sydney 3-6 Business Days
Melbourne, Brisbane, Canberra, Gold Coast 4-7 Business Days
Regional and Rural NSW 4-7 Business Days
Adelaide 5-7 Business Days
Perth 5-9 Business Days
Regional and Rural Victoria 6-8 Business Days
Regional Queensland 6-8 Business Days
Tasmania 6-8 Business Days
Rural Queensland and South Australia 7-10 Business Days
Rural Western Australia 10-14 Business Days
Northern Territory 8+ Business Days
Remote Western Australia 10+ Business Days


INCORRECT ADDRESS / ORDERS

We are able to change the details of an order once it has been placed. Please contact Customer Care by calling 1300 57 88 33 if you have made an error and we will try to halt your order, however due to fast processing times this is not guaranteed. 

We do not accept any liability for incorrect addresses, however we will always try to amend where we can. If your order is returned to our warehouse due to incorrect address and error made during purchase you will be charged shipping rates for the second time before your order is reshipped. To avoid disappointment, please make sure you check your delivery address carefully.

DROPSHIP DELIVERY

Our Ambosstoys, Aquaplay, Backyard Discovery, Lifespan Kids, Smoby & BIG ranges of toys are delivered directly to you from the supplier, and are only available to purchase for customers within the Metro Areas of all capital cities. They do not deliver to Post Boxes.

The below post codes are to be used as a guide only for eligibility. 

Sydney Melbourne Brisbane Adelaide Canberra Perth Darwin Hobart
2000 3000 4000 5000 2600-2610 6000 0800 7000
2007-2052 3002-3006 4002-4012 5005-5025 2612 6003-6012 0803-0804 7002
2055-2057 3008 4013-4014 5031-5035 2614-2618 6014-6029 0810-0815 7004-7011
2059-2077 3010-3013 4017-4022 5037-5052 2620 6041-6043 0820-0821 7015-7016
2079-2080 3015-3016 4025 5061-5076 2900-2906 6050-6069 0828-0832 7018-7019
2084-2097 3018-3034 4029-4032 5081-5098 2911-2914 6074   7021
2099-2148 3036-3062 4034-4037 5106-5115   6076-6079   7051-7053
2150-2168 3065-3068 4051 5125-5127   6081-6082   7055
2170-2179 3070-3076 4053-4055 5158-5169   6090    
2190-2214 3078-3079 4059-4061     6100-6112    
2216-2234 3081-3091 4064-4070     6126    
2555-2560 3093-3097 4072-4078     6147-6167    
2563-2567 3101-3111 4101-4125     6172-6176    
2611 3113-3116 4127-4133     6182    
2619 3121-3138 4151-4161      6380    
2745-2752 3140-3155 4163-4165          
2759-2770 3159 4169-4174          
  3161-3202 4178-4179          
  3205-3207 4205          
  3752 4300-4301          
  3765 4303-4305          
  3800 4500-4503          
  3802-3805            
  3975-3976