Shipping & Delivery
DELIVERY DELAY UPDATE:
During sale periods, this can increase to up to 10 days due to large increases in orders. Typical online delivery orders can take up to 3-5 days to be dispatched. We'll do our best to process your order in the fastest and safest way possible, and thank you for your patience.
What’s Next?
You’ll be notified via email each time your status changes, and we’ve popped a summary of these below:
Awaiting Fulfilment means your order has been sent to our warehouse team.
Shipped means Australia Post have collected your order from our Warehouse and it’s on its way to you! Once the order has been picked up by Australia Post, it is in their hands.
Please bear with us as we work our way through, and thank you for your patience during this time. We hope to have your order to you ASAP for you to enjoy!
If you have a specific enquiry we would be happy to help, and the fastest response will be to message us here.
DELIVERY
We offer FREE standard delivery to all Australian orders over $150.
All orders under $150 receive standard delivery Australia wide:
Destination | Shipping |
---|---|
Australian Capital Territory | $9.90 |
New South Wales | $9.90 |
Northern Territory | $19.90 |
Queensland | $9.90 |
South Australia | $12.90 |
Tasmania | $12.90 |
Victoria | $9.90 |
Western Australia | $14.90 |
Unfortunately we do not ship internationally, however we specialise in delivering gifts within Australia to the friends and family of our international customers.
SHIPPING TIMES
We endeavour to dispatch your order within 2-3 business day of you placing it, however during peak or promotional periods (eg sale, Christmas) please allow up to 10-days for your order to leave our warehouse.
Please see the below table for approximate shipping times in business days, once dispatched.
Destination | Standard |
---|---|
Sydney | 3-6 Business Days |
Melbourne, Brisbane, Canberra, Gold Coast | 4-7 Business Days |
Regional and Rural NSW | 4-7 Business Days |
Adelaide | 5-7 Business Days |
Perth | 5-9 Business Days |
Regional and Rural Victoria | 6-8 Business Days |
Regional Queensland | 6-8 Business Days |
Tasmania | 6-8 Business Days |
Rural Queensland and South Australia | 7-10 Business Days |
Rural Western Australia | 10-14 Business Days |
Northern Territory | 8+ Business Days |
Remote Western Australia | 10+ Business Days |
INCORRECT ADDRESS / ORDERS
We are able to change the details of an order once it has been placed. Please contact Customer Care by calling 1300 57 88 33 if you have made an error and we will try to halt your order, however due to fast processing times this is not guaranteed.
We do not accept any liability for incorrect addresses, however we will always try to amend where we can. If your order is returned to our warehouse due to incorrect address and error made during purchase you will be charged shipping rates for the second time before your order is reshipped. To avoid disappointment, please make sure you check your delivery address carefully.
DROPSHIP DELIVERY
Our Ambosstoys, Aquaplay, Backyard Discovery, Lifespan Kids, Smoby & BIG ranges of toys are delivered directly to you from the supplier, and are only available to purchase for customers within the Metro Areas of all capital cities. They do not deliver to Post Boxes.
The below post codes are to be used as a guide only for eligibility.
Sydney | Melbourne | Brisbane | Adelaide | Canberra | Perth | Darwin | Hobart |
2000 | 3000 | 4000 | 5000 | 2600-2610 | 6000 | 0800 | 7000 |
2007-2052 | 3002-3006 | 4002-4012 | 5005-5025 | 2612 | 6003-6012 | 0803-0804 | 7002 |
2055-2057 | 3008 | 4013-4014 | 5031-5035 | 2614-2618 | 6014-6029 | 0810-0815 | 7004-7011 |
2059-2077 | 3010-3013 | 4017-4022 | 5037-5052 | 2620 | 6041-6043 | 0820-0821 | 7015-7016 |
2079-2080 | 3015-3016 | 4025 | 5061-5076 | 2900-2906 | 6050-6069 | 0828-0832 | 7018-7019 |
2084-2097 | 3018-3034 | 4029-4032 | 5081-5098 | 2911-2914 | 6074 | 7021 | |
2099-2148 | 3036-3062 | 4034-4037 | 5106-5115 | 6076-6079 | 7051-7053 | ||
2150-2168 | 3065-3068 | 4051 | 5125-5127 | 6081-6082 | 7055 | ||
2170-2179 | 3070-3076 | 4053-4055 | 5158-5169 | 6090 | |||
2190-2214 | 3078-3079 | 4059-4061 | 6100-6112 | ||||
2216-2234 | 3081-3091 | 4064-4070 | 6126 | ||||
2555-2560 | 3093-3097 | 4072-4078 | 6147-6167 | ||||
2563-2567 | 3101-3111 | 4101-4125 | 6172-6176 | ||||
2611 | 3113-3116 | 4127-4133 | 6182 | ||||
2619 | 3121-3138 | 4151-4161 | 6380 | ||||
2745-2752 | 3140-3155 | 4163-4165 | |||||
2759-2770 | 3159 | 4169-4174 | |||||
3161-3202 | 4178-4179 | ||||||
3205-3207 | 4205 | ||||||
3752 | 4300-4301 | ||||||
3765 | 4303-4305 | ||||||
3800 | 4500-4503 | ||||||
3802-3805 | |||||||
3975-3976 |