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Frequently asked questions

Can you gift wrap my order?

Kidstuff offers a premium gift wrapping service for $4.95 per gift including a personalised gift tag. Our packing team is happy to gift wrap to your specifications, and write your message on an age appropriate gift tag. Please write any instructions for our packing team in the Comment section while checking out.

We offer gift wrapping on most items, with the exception of some larger items, and those that are delivered directly from the supplier. If an item can’t be gift wrapped, it’s clearly labeled in the item description. If you’re ordering a larger item please read the product description carefully before placing your order to avoid disappointment.

Coupon / Promo Codes

If you have a Kidstuff coupon or promo code you can apply this at the cart checkout page and press 'apply'. All coupon codes have an expiration date, and if that date has passed, it is no longer valid. Please check the original email sent to you for the valid dates, or contact our Customer Service Team to clarify for you.

Do I have an account if I get emails from Kidstuff?

Getting our fancy emails doesn't necessarily mean you have a customer account with us. You may have just subscribed to our email list. If you haven't created a customer account with us before you can Click here to set one up.

How do I order?

Simply select the products you like, personalise them and add them to the cart. Next click Checkout and follow the three simple steps to finalise your payment and submit your order. Easy!

How do I rate and review products?

  1. 1.Go to the page of the product you would like to review, and in the right hand tab click on "reviews"
  2. 2.You will be prompted to log in if you have not already done so. Please log in or register.
  3. 3.Once logged in go back to the product page.
  4. 4.Input your "name", "review heading", "review" and "star rating".
  5. 5.Click "submit" to submit your review



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